Refund Policy

You are entitled to a refund for items returned within the window in the required condition (see the Returns Policy), and for any item that is faulty, incorrect or damaged on arrival.

Approved refunds are made to your original payment method through Stripe. We do not offer cash refunds or store credit in place of a card refund unless you request it.

We process refunds within 5 business days of receiving and inspecting your return. Your bank or card issuer may take a further 5–10 business days to show the funds.

Original free-shipping orders have no shipping charge to refund. Where faster paid shipping was purchased, it is refunded only if the entire order is faulty or cancelled before dispatch. Change-of-mind return postage is not refunded.

We may issue a partial refund if a returned item is not in its original condition, is missing parts, or an adhesive has been applied to an adhesive-backed product that is not faulty.

Membership fees are billed in advance. You can cancel anytime and will keep benefits until the end of the current billing period; we do not pro-rate the remaining period. A quarterly Desk Studio item that has already shipped is non-refundable, though faulty items are replaced or refunded.

These refund terms are in addition to your statutory consumer rights under the law of England and Wales, which are not affected.

Email support@hiaaelectricc.shop with your order number. For returns, follow the steps in the Returns Policy first.